More than ever these days, operators in large call centers are using scripts – pre-written responses to common questions – to deal with consumer complaints. Scripts serve several purposes for a company. They give an operator an appropriate response and define his or her boundaries, when it comes to resolving a problem. Scripts can be helpful in the short run, but research suggests that over the long term, they hurt employee morale. For customers, scripts usually only serve one purpose: to aggravate them. How do you know if you’re stuck in Script Hell? Here are five signs.