Getting good customer service for legitimate complaints is a fair expectation. But some customers push it too far. Read on to learn about the five types of consumer complaints even a professional consumer activist won’t touch.
I field complaints from angry customers every day. And while many of these grievances are completely legitimate, some aren’t. And the ones that don’t pass muster are usually maddening not for what they say, but what they don’t say.
When you call a company’s “800” number with a problem, no one tells what to say – or what not to say.
There aren’t any customer-service etiquette classes you can take in school. Maybe there ought to be, so you don’t fall into any of these common traps.
Sometimes, customers let a company get away with murder — figuratively speaking. When something goes wrong, they take the first offer, whether it’s a voucher for a future hotel stay, a refurbished product, or an empty apology. You should almost never take the first offer.
The term “gimme pig” has been vaguely defined in the past as someone who collects cheap memorabilia. But lately, I’ve heard it applied to a specific kind of customer: Self-important, perpetually unhappy and difficult to please. Here’s how to know if you’re a gimme pig.