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Financial IQ

Sorry, I Can’t Help: 5 Types of Consumer Complaints Even I Won’t Touch

November 17, 2011 / Christopher Elliott

Getting good customer service for legitimate complaints is a fair expectation. But some customers push it too far. Read on to learn about the five types of consumer complaints even a professional consumer activist won’t touch.

Full Story

Financial IQ

7 Qualities of a Highly Successful Consumer

October 20, 2011 / Christopher Elliott

You clip coupons, compare prices and rarely impulse shop – but are you really doing all you can to be a goo customer? Read on to learn the 7 qualities of a highly successful consumer.

Full Story

Financial IQ

The Three Levels of Scam — and How to Avoid Them

September 29, 2011 / Christopher Elliott

Feel like you’ve gotten a lousy deal? Learning how to recognize the three levels of “scam” can help you get more bang for your buck.

Full Story

Trends

Silence Isn’t Golden: 6 Things a Disgruntled Customer Won’t Tell You

April 28, 2011 / Christopher Elliott

I field complaints from angry customers every day. And while many of these grievances are completely legitimate, some aren’t. And the ones that don’t pass muster are usually maddening not for what they say, but what they don’t say.

Full Story

How To

6 Things A Customer Service Representative Won’t Tell You

April 14, 2011 / Christopher Elliott

When you call a company’s “800” number with a problem, no one tells what to say – or what not to say.
There aren’t any customer-service etiquette classes you can take in school. Maybe there ought to be, so you don’t fall into any of these common traps.

Full Story

How To

6 Things You Should Never Say To An Employee If You Want Good Service

April 7, 2011 / Christopher Elliott

Want to receive good customer service? Then avoid the six blunders below.

Full Story

How To

5 Times You Should Have Asked a Company for More

March 31, 2011 / Christopher Elliott

Sometimes, customers let a company get away with murder — figuratively speaking. When something goes wrong, they take the first offer, whether it’s a voucher for a future hotel stay, a refurbished product, or an empty apology. You should almost never take the first offer.

Full Story

How To

Are You a “Gimme Pig”? 6 Signs You Might Be One

March 24, 2011 / Christopher Elliott

The term “gimme pig” has been vaguely defined in the past as someone who collects cheap memorabilia. But lately, I’ve heard it applied to a specific kind of customer: Self-important, perpetually unhappy and difficult to please. Here’s how to know if you’re a gimme pig.

Full Story

Trends

Is the Customer Always Right? 5 Times When the Answer Is “No”

March 17, 2011 / Christopher Elliott

The customer isn’t always right. Not literally, at least. Otherwise we’d be able to walk out of any store with a product of our choosing, without paying.

Full Story

How To

Is The Customer Always Right? 5 Times When The Answer Is “Yes”

March 10, 2011 / Christopher Elliott

Even though my mother warned me against using words like “always” and “never” – and maybe yours did too – one adage has been immune to Mom’s scrutiny: The customer is always right. Right?

Full Story

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