1. Go to the Menu icon located in the top left corner.
2. Tap Add an account.
3. Type the Provider name into the Search field or select one of the categories available to see a list of popular providers (e.g., AT&T Wireless, Wells Fargo,
   Comcast, etc.).
4. Select the option that matches your Provider account.
5. Enter the required details, tap Done.

If you can't find your credit card account, do a search for the card issuer (Wells Fargo, MBNA, Bank of America, HSBC etc.) instead of searching for the generic term "Visa" or "Mastercard." If you still cannot find your account, it may not be available yet. To request a new provider, please go to Settings, Help, Request a Provider. Enter your information in the window that appears. New accounts will be added based on popularity; you will be notified once your account
is supported.

If your account provider does not appear in the list of existing providers, please submit a provider request; go to Settings, Help, Request a Provider. Enter your information in the window that appears. New accounts will be added based on popularity; you will be notified once your account is supported.

Mint Bills supports thousands of accounts varying from major banks to small credit unions, credit cards, utility accounts, mobile phone service providers, investment accounts, etc.

All accounts are automatically refreshed once per day. Accounts can also be refreshed manually by following
these steps:

1. Go to the Menu icon located in the top left corner.
2. Tap the blue Accounts bar.
3. Select the account.
4. Go to the Actions menu.
5. Tap Refresh account.

To edit a linked account:

1. Go to the Menu icon located in the top left corner.
2. Tap the blue Accounts bar.
3. Select the account.
4. Go to the Actions menu.
5. Tap Edit Login Info.
6. Enter the updated details, tap
   "Link Account".

1. Go to the Menu icon located in the top left corner.
2. Tap the blue Accounts bar.
3. Select the account.
4. Go to the Actions menu.
5. Tap Edit Bill.
6. Make the necessary changes,
   tap Submit.

Yes, Mint Bills is safe. Mint has millions of users confident in the security of their information. That's because we use the same 128-bit SSL encryption and physical security standards as your bank. We're also verified and monitored by third party experts such as TRUSTe, VeriSign and other stalwarts of online security. We safeguard Mint Bills with a 4-digit PIN so only you can view your account. If your mobile device is ever lost or stolen, you can delete all your account
information remotely.

For security purposes, Mint Bills disables the auto login option for all the financial institutions it supports. Additionally, all credential information is highly encrypted and remains in a closed system which means no one, including our own employees can decrypt the password. Mint Bills has the ability to save a password or delete it, but we can never read one.

Your privacy is not for sale: Mint Bills will NEVER (now or in the future) share any personally identifiable information we collect from our users with any 3rd party.

Mint Bills needs your online banking username and password so that we can help you manage and oversee your accounts. This information enables us to establish a secure connection with your online finance accounts.

We safeguard Mint Bills with a 4-digit PIN so only you can view your account. If your mobile device is ever lost or stolen, you can delete all your account
information remotely.

Like any passwords, it is important to keep your Mint Bills login information a secret. Your user names and passwords are never displayed after you enter them during the setup process and we offer additional security features – like a PIN-lock - to help keep you protected. You can remove mobile access to your account, change your password, or delete the account entirely by logging on to your account at Mintbills.com.

Once you delete an account in Mint Bills, the information is wiped clean from our server forever and rendered completely unusable even in the event of
a compromise.

Mint Bills will help you identify and avoid identity theft. The Mint Bills event feeds that you see in your account help to identify any unusual activity in any of your accounts. You can easily review these on a daily basis and respond to them as needed. In addition, Mint Bills accesses and manages all the accounts you connect to it, thus reducing the risk of being involved in any phishing incidents where someone may be attempting to fraudulently access one of your
online accounts.

This is temporary; please restart/reboot your device. Or log out and log back
in again.

We're sorry to hear about the difficulties you are experiencing with paying your bill. Please send an email to care@bills.mint.com or submit a Support Request through the app so that we can determine why you are experiencing
this behavior.

Most payment failures typically occur due to one of the
following reasons:

• Non-sufficient Funds (NSF) – this is when a payment is processed for more than the available bank balance; similar to a "bounced check". Please note, while Mint Bills does not charge any fees for NSF transactions, your financial institution may. Please refer to your financial institution for any additional details regarding their
  NSF policies.
• Invalid payment details – the bank account or routing number provided does not match the records of the
  financial institution.
• The financial institution did not authorize this specific payment or payment amount or does not allow debits of any kind from this
  specific account.
• The payment was refused by the biller with unspecified reasons. For more information, please contact the
  biller directly.
• The payment created has a duplicate. To protect from accidental double-payments or overdrafts, Mint Bills may reject identical payments (same dollar amount to the same biller)
  created consecutively.

You can find this information located at the bottom of one of your checks.

Please double-check your bank routing number – it should be nine digits. We validate the routing number you enter against a database with the routing numbers of all
U.S. banks.

Please double-check your bank account number. This bank account number must match the account you added to
Mint Bills.

For many billers, Mint Bills is able to use the account number provided with your bill details. In some cases, this information is not available and you will need to enter
it manually.

To pay from a bank account, you need to have more money available in the account than the amount you are paying, and Mint Bills needs to have access to the account (for example, if you changed your bank account password and have not yet updated it in Mint Bills, you will not be able to pay the bill until your account is updated in
Mint Bills).

The balance for all of your Mint Bills accounts is automatically retrieved every 24 hours. You can also tap "Refresh" to get real-time account balances.

To cancel a payment:

1. Go to the Menu icon located in the top left corner.
2. Tap Reports.
3. Select Payment History.
4. Tap the payment to open the Bill
   Pay Receipt.
5. Tap Cancel Payment.

1. Click "Click here to manage
   this payment".
2. Scroll down to the Payment History.
3. Click Receipt.
4. Locate the "Click here" link to cancel
   the payment.

Once you submit a payment, Mint Bills verifies your payment authorization with your bank and then securely submits it to the Biller. The payment takes approximately 2 business days to post. Look to your Payment Receipt by e-mail or in the application for details about the
delivery date.
For some billers you will be offered the opportunity to "Express" your bill payment, which means the payment can be delivered that same day or the
next day.

After you make a payment, Mint Bills will email you a receipt. Mint Bills the app for payment status updates, or contact care@bills.mint.com or phone support with your payment reference ID (available on the receipt displayed when you complete bill payment, and on the receipt you receive by email) if you require assistance.

Please add updates@bills.mint.com to your address book to make sure you receive these important messages from Mint Bills. Contact care@bills.mint.com or phone support for additional assistance.

Bill pay via the Mint Bills mobile app is free when you pay using your bank account. When paying bills with your credit card or using our Express Pay feature, a transaction
fee applies.

You can use any US-based bank account or any Visa/MasterCard/Amex/Discover credit or debit card to make a bill payment using Mint Bills.

You can pay your bill anytime. However, most financial institutions only process payments on business days and any payments made after 5pm PT will be processed the next business day.

Before you can use Mint Bills to make payments, we need to confirm your identity. We protect this information with bank-level security and will never sell your
personal information.

Send an email to care@bills.mint.com. Please include your payment reference ID as it appears on your receipt if the question is related to a bill payment. Phone support is also available every day from 5am to 9pm PT – call the number in the drop-down support menu, and we'll do our best to help you out.

If you have a question about the bill or charges on the bill, please contact your
biller directly.

Mint Bills generates revenue resulting from advertisements, promotions, and bill pay credit/debit
card transactions.

Please go to the app store and re-download
the application.
You can continue to use your current Mint Bills username
and password.

To update the username/email on file:

1. Log in to our website: bills.mint.com.
2. Click "Settings".
3. From the Personal section, update the
   E-mail Address.
4. Click Done.

To permanently delete your account from
Mint Bills:

1. Log in to our website: bills.mint.com.
2. Click "Settings".
3. Click "Delete My Account".
4. Complete the Word Verification,
   click Delete.

We're sorry to hear that your provider is not available. Rest assured, we're adding new providers all the time! Providers are added based on popularity and ease of aggregation. To vote for your provider:

1. Go to the Menu icon located in the top left corner.
2. Tap Settings.
3. Tap Support.
4. Tap New Provider Request.
5. Complete the form, tap Submit.

Some banks require additional security to log in. You have received this message because there is some type of action you must perform directly within your account before Mint Bills can access your account on your behalf. For example, it's possible that when you log into a certain site, the provider may have placed a blocking advertisement page which you must click to approve before you can continue onto the site. Another example might be when your provider asks you to update your personal information upon log in. If none of these options work for you, please contact us via email, care@bills.mint.com.

If you can't add your Bank of America account, chances are you are using the Safe Pass security feature. Turn off the Safe Pass feature in your Bank of America online account and log out. Refresh the Mint Bills data. You will then be asked your challenge questions. Enter the answers. After that, your account info
should load.

This is temporary; please restart/reboot your device. Or log out and log back
in again.