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How do I verify my account?

SOLVEDBy Mint508Updated May 17, 2022

We always use multi-factor authentication (MFA) to verify your identity when you sign in to your account on a device we don’t recognize. We’ll ask for additional info to make sure you’re you—which helps us protect your data.

Usually we’ll verify your identity by sending you a one-time code through a text message, email, automated phone call, or an authentication app.

  • If your phone number has changed, choose Sign in a different way and select Email a code
  • If your email address has changed, choose Sign in a different way and select Text a code
  • If you don't have access to the phone number or the email address associated with your account, fill out our account recovery form

It can take a couple of minutes for your code to arrive. If you're still waiting, here are a few things you can do.

  • Check your junk mail or spam folder to see if the email went there
  • Be sure to set up your email account to receive emails from our email address: do_not_reply@intuit.com
  • Get a new code sent to you by selecting I didn’t get a text, I didn’t get an email, or I didn’t get a phone call
    • Your previous code expires when you request a new code, so use the most recent verification code you’ve received.

There are a few things you can try.

  • Make sure you’re using the most recent code we sent
  • Check your emails from us to see if the latest code showed up as a response or reply to one of the earlier emails
  • Ask for a new code by selecting I didn’t get a text, I didn’t get an email, or I didn’t get a phone call
    • Your previous code expires when you request a new code, so use the most recent verification code you’ve received

Multi-factor authentication can’t be turned off, because it helps us protect your data and make sure you're really you.

You can opt-in and out of two-step verification—an additional layer of security that double-checks your identity each time you sign in. Read about two-step verification.

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